Refund policy

Last updated: November 5, 2026

Money-Back Guarantee for new customers
If your first order from AIRS is a subscription bought directly from us on getairs.com, you can get a full refund of that first order:
- 30-Day Supply subscription: ask within 30 days of the date you placed your order.
- 90-Day Supply subscription: ask within 90 days of the date you placed your order.

You don't need to send anything back. Just email team@getairs.com with your name and order number. Asking for a Guarantee refund cancels your subscription, so you won't be charged again.

The Guarantee covers your first order only. It does not cover one-time purchases, subscription renewals, or orders placed through marketplaces such as TikTok Shop or Amazon. It is limited to one refund per customer, household, shipping address and payment method. We may decline requests we reasonably believe misuse it, for example through multiple accounts.

Subscription renewals
You can skip, change or cancel your subscription at any time, using the link in your order confirmation email or your account on our website, or by emailing team@getairs.com. To avoid your next charge, cancel before your next billing date.
If a renewal has been charged but hasn't shipped yet, email us and we'll cancel and refund it. Renewals that have already shipped can't be refunded.

One-time purchases
One-time purchases aren't covered by the Money-Back Guarantee. Once shipped, they are final sale, except for damaged, wrong or missing items (see below).

Returns and exchanges
Our products are consumable, so we don't accept returns or offer exchanges. No refund requires sending a product back, so please don't mail products to us.

Damaged, wrong or missing items
Please check your order when it arrives.
- Damaged or wrong item: email us within 14 days of delivery with your order number and a photo, and we'll replace or refund the item.
- Lost or missing package: email us within 14 days of the delivery date shown in tracking, or as soon as your tracking stops updating. We'll work with the carrier and may send one replacement per order.

Order cancellations
To cancel an order, email us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet. Orders are usually processed the same business day, and once an order ships it can't be cancelled.

How refunds work
- Approved refunds go back to your original payment method. Your bank or card issuer may take up to 10 business days to post the refund.
- Free gifts have no cash value and can't be refunded or exchanged.
- We don't adjust the price of past orders for later sales or promotions.
- If something is wrong with an order, please contact us before disputing the charge with your bank. We can usually fix it faster.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if a product is defective or not as described.

Contact
To request a refund, cancel an order or report a problem, email team@getairs.com with your order number, or use the contact details in our contact information policy.