Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@peptideairs.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@peptideairs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@peptideairs.com.
All Sales Final
Thank you for your purchase. Please note that all sales are final. We do not accept returns, exchanges, or offer refunds on any items, except as required by law or as specifically described below.
We encourage you to review your order carefully before completing your purchase. If you have questions about a product before buying, please contact us at team@peptideairs.com and we'll be happy to help.
Damages and Issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. Email us at team@peptideairs.com with your order number and photos of the issue, and we will evaluate the situation and make it right with a replacement or store credit where appropriate.
Order Cancellations
Once an order has been placed, it cannot be cancelled or modified. Please double-check your order details, including size, quantity, and shipping address, before submitting your purchase.
Exchanges
We do not offer exchanges. If you'd like a different item, please place a new order.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please contact us at team@peptideairs.com to initiate this process.
Questions
You can always contact us for any policy questions at team@peptideairs.com